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Frequently Asked Questions

Who am I buying from?

BcMultiSport sells quality bicycle parts at discount prices.  We are an authorized dealer for every product that we sell as new.  These include but are not limited to Kestrel, Easton, Bell, Giro, Zipp, Sugoi, CrankBrothers, Continental, and many more.  We offer clearance prices on products we obtain from manufacturers, distributors, and other bike shops all over the United States and the world.  Based in Pennsylvania we ship worldwide and strive for quick and accurate shipping every time.

If you have questions, concerns, or constructive criticism on how we can improve please contact us.  BcMultiSport 8545 New Falls Rd Levittown, PA 19054 267.580.5500 sales@bcmultisport.com

Why Buy From Us?
 
  • We ship promptly via UPS or US Priority Mail- within 1-2 business days (Mon-Fri) of your payment
  • We professionally package your item for safe shipment.
  • We insure every package we ship.
  • We answer your emails promptly M-F 9am to 5pm EST.
  • We accept all major credit cards and Paypal.

 



What is your Shipping Policy?
Fixed shipping and handling charges reflect shipping insurance for the full amount of the item, professional packaging, the cost of professional packaging material, the time to pack your item, and the actual cost of the shipping.
  • We ONLY ship using UPS or USPS priority mail for fast, trackable shipping.
  • Our shipping charges include costs to package in the highest quality packing material.
  • If multiple items are purchased, shipping will be combined for a lower rate providing the items are paid for in one payment.
  • Unfortunately we cannot ship to PO BOX address. Please provide a street address for shipment. International and Canadian Bidders

IF YOU FEEL SHIPPING CHARGES ARE TOO HIGH, THEN DO NOT BUY THE ITEM!

Please Read BEFORE Bidding!

  • We WILL NOT ship using any service other than UPS and USPS.
  • Please do not purchase if you feel the shipping charge is too high.
  • We state the selling price and "bicycle equipment" on the customs documentation.
  • We WILL NOT claim your item is a gift or reduce the amount of the selling price to help you avoid paying duties, taxes and any other related fees.
  • You WILL BE responsible for ALL import duties and fees associated with the item.
Our default international shipping method is USPS Priority International which will deliver in usually 2 weeks and is trackable. UPS and USPS international priority shipping is FAST, you will have your item in an average of 2 weeks, well worth the price!


Do you ship internationally?
Yes

What is your Return Policy?
Our mission is to make the customer happy with each transaction. If there is an error in the listing specifications and you would like to return the item we will pay the return shipping charges by providing a prepaid return label and provide a full refund.
  • If you would like to return the product for any other reason, you may return it as long as it is in the original condition as when it was purchased and accompanied with all packaging.
  • Please email for a RA#. We will file a mutual agreement not to complete the transaction with Ebay for all returns. We will refund the amount you paid for the item less all shipping.
  • If you purchased a item with free shipping your return credit will be refunded less the actual shipping amount to ship the product.
  • No returns after 30 days for any reason.
Please send returns to:
BCMultiSport.com
8545 New Falls Rd
Levittown, PA 19054


What Customer Service help do you offer?
 
267-580-5500 (Mon-Fri 9-5 EST)
 
Physical Location for Local Pick-Up
 
8545 New Falls Rd
Levittown, PA 19054